VoIP is one of those technologies that was relatively unknown only a few years ago, but that is now rapidly becoming a part of the everyday tech language of businesses and consumers alike. VoIP, or Voice over Internet Protocol, takes advantage of changes in the telecommunications industry to allow voice calls through an internet connection. Its number one selling point has always been the potential to reap huge savings for long distance and international calling, especially with recent improvements regarding quality and service.
There was a time not too long ago when IP telephony was suited solely for simple, residential use--but times have changed. Seeing the huge potential of this new market, technology companies have developed systems and products that are making VoIP a viable alternative for all sorts of users. Of course, the bigger the system, the more complex the installation and operation procedures will be.
For businesses, the most important factor to consider when choosing a VoIP service provider is the provider's experience. More experienced providers usually offer better support and quality of service. As the size of the phone system increases, so does the need for an experienced and responsive service provider.
Businesses now have quite a few options for VoIP solutions. They can purchase complete IP PBX systems and have them installed. The systems can also be self-installed, which can give the in-house tech staff valuable experience with the technology and hardware. A more recent twist in VoIP solutions is the appearance of hosted VoIP services. All a business has to do to use such a system is pay a monthly service fee.